FAQ PAGEFAQ

Can I buy a print larger than (max print size available online)?

Yes. However, John is unable to print these himself as he does not have a printer that can accommodate a print larger than XXX. In this case, John will have the photo printed by a local printer so he can ensure that the quality meets his strict guidelines. If you chose to have the print matted, the local printer will do that as well. If you chose to have the print framed, John will handle the framing and shipping. If you would like a larger print than you can order online, please contact us directly at XXX for a price quote. We look forward to working with you to ensure that your needs are met.

Will the colors shown online match the print that I receive?

As all computer screens, monitors, smartphone screens, etc. contain variations that can slightly alter color, we cannot guarantee that the photo colors will be identical to what you viewed online. However, John oversees all the printing to ensure that each print is true to the image that he shot. And we offer a 30-day money back guarantee so there is no risk to you if you feel that the colors are not accurate. Customer satisfaction is our top priority and we will work with you to ensure that you are satisfied with your purchase.

I want to purchase a digital download and have it printed by an online vendor to a large size. Will the image remain sharp when blown up?

All of the images are extremely high resolution, meaning that they can be blown up quite a bit and still remain sharp. To ensure that you are satisfied with your purchase, each photo indicates the maximum size recommended to retain the high quality. If you have specific questions, feel free to contact me directly and I will be happy to assist you.

Why does it take two weeks to receive my print once I order it?

John personally prints, mats and frames all of his prints (excluding oversized prints, see item #1 above) to ensure that they are of the highest quality. As a result, each order is custom made once the order is placed. The turnaround time of 2 weeks allows for this high quality. If you need a rush order, please let us know and we will try to accommodate your request.

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